our REFUND AND returns policy
Many of our products are reclaimed and by nature may show signs of age, wear, or previous use. We strongly recommend viewing these items in person before purchasing.
We will consider returns if the goods remain in the same condition as when they were sold. Please note that all refunds are subject to a 25% restocking fee and deduction of any costs for collection. After we receive and check the goods we will issue a refund (minus the restocking charge and collection costs) within 14 days.
Shipping Returns
Except in the case of damaged or faulty goods, customers are responsible for paying shipping or postage costs for returns. Transport for return can be arranged by Beechfield Reclamation. It is the responsibility of the customer to securely pack items to ensure no damage occurs in the transportation, and the customer is liable for all shipping costs.
Our Delivery Options
The Beechfield Reclamation Co offer a worldwide shipping service. We are very experienced at handling, packing and shipping the most delicate of items to your door safely. We use a variety of methods to get the goods to you. This includes delivery with our very own vehicles and staff, postal services, dedicated couriers and a pallet service. The dedicated couriers that we use are experienced at handling antiques and they handle them with the utmost of care.
We have successfully delivered materials across the globe for well over a decade, ranging from Australia to Sweden to Central London.
However as well as this, you are more than welcome to collect from our yard in Devizes within our opening hours. We will happily assist you with the loading of the materials.
Here at Beechfield Reclamation we run an extensive fleet of vehicles to ensure we can deliver all our own items personally. This means that we can ensure duty of care to our valued customers as well as providing a more effective service. We have a collection of very friendly drivers who are more than happy to help with any delivery requirements you may have.
Running our own fleet means that we can provide more accurate delivery times as well as enabling our staff to do more than just a ‘kerb side’ delivery. This is something that makes Beechfield truly unique.
For our smaller items we use Royal Mail and other parcel companies. This enables us to provide a mail order service on things like our ironmongery, small antiques and flooring samples etc.
As well as this, on some occasions we also work with local pallet delivery companies to delivery our goods.
